Refunds and Returns
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when an item:
- Has a serious problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description (please see our note below in regards to Product Variations)
- Doesn't do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will investigate the possibility of repairing the item within a reasonable time. If it is unable to be repaired in a reasonable time you can choose a refund or replacement.
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for an exchange*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Exchange credit amounts for any returns will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.
No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalised as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.
Please keep your proof of purchase!
What We Don't Offer Returns On
Due to the nature of the following products we don't offer refunds on any of the following*:
- opened products
- food or candy items
- custom ordered items that have been personalised specifically for you
- any candle orders that have shipped via surface mail in the summer months are not eligible for refunds (due to the summer heat)
*Sometimes accidents can happen. While we don't normally offer refunds on the listed items, if your order has a damaged item, please contact us. Candles shipped ground mail in the summer months are not applicable.
All returns must first be authorized by our Supplier. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. You can contact us - email@example.com